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Last updated: 12.10.2025 Website operator: Epicod (“the Company”) Privacy contact email: services@epicod.co.il · Phone: 055-5612216 Address: 48 Adnei Paz St., Hadera

1. General and Transparency

This policy is intended to clearly explain how we collect, use, store, and share personal data when using the website epicod.co.il (“the Website”), in accordance with applicable Israeli law, including the Privacy Protection Law (Amendment 13) and the guidelines of the Privacy Protection Authority. A link to this policy is displayed clearly in the website footer. Non-essential data collection and processing will only be carried out with explicit consent (Opt-In).

2. Types of Data Collected

2.1 User-provided data: Name, email, phone number, inquiry content, and details submitted via forms (contact forms, appointment scheduling, newsletter registration). 2.2 Technical and usage data: IP address, browser and device type, operating system, pages viewed, visit duration, referral source, and usage events. 2.3 Cookies and similar technologies: Including analytics and marketing identifiers. See Section 6 for details and management. 2.4 Third-party data: Subject to applicable law and limited to what is necessary, we may receive or generate data from analytics tools or advertising platforms (e.g., Google, Meta).

3. Purposes of Data Collection and Processing

The data is used for: (a) Responding to inquiries and providing services; (b) Operating, maintaining, securing, and improving the website; (c) Direct marketing, subject to explicit consent and with the option to opt out at any time; (d) Analytics and measurement to improve user experience; (e) Compliance with legal obligations and handling legal matters.

4. Processing and Sharing Data with Third Parties

We use service providers acting as data processors for hosting (Hosting/CDN), maintenance, security, email communication, CRM, analytics, and marketing. Data is shared only as necessary and for the defined purposes, in accordance with binding agreements and applicable law. Common examples (as relevant to the website): Google Analytics / Tag Manager, Meta, -, -, Maxstore.

5. Use and Limitation of Data

Data will be used solely for the purposes for which it was collected and within the scope permitted by this policy and your consent. We do not use data for automated decision-making that has a significant impact on you without your knowledge.

6. Cookies and Preference Management

6.1 The website uses cookies for:
  • Essential purposes (functionality, security, forms) – enabled by default
  • Analytics and marketing/media – activated only after explicit consent
6.2 Upon entering the website, a cookie preference management tool is presented, allowing you to select and modify preferences at any time. 6.3 You may delete or block cookies via your browser settings; however, blocking essential cookies may affect website functionality.

7. Data Security Measures

The Company implements reasonable and accepted security measures (HTTPS, access control, system updates, backups). However, no system is completely secure, and we cannot guarantee absolute prevention of unauthorized access.

8. User Rights

Subject to applicable law, you may:
  • Request access/export of your personal data
  • Request deletion/anonymization (subject to legal retention obligations, e.g., tax/accounting)
  • Request correction of inaccurate data
  • Withdraw consent for non-essential processing (cookies/marketing) and unsubscribe from mailing lists at any time
Requests can be submitted via: epicod.co.il/ניהול-מידע-אישי/ or services@epicod.co.il We may request identity verification. Standard response time: up to 30 days from verification.

9. Legal Basis for Processing

Processing is based on: (a) Fulfillment of your request/inquiry; (b) Legitimate interest in operating a secure and efficient website, balanced with your privacy; (c) Explicit consent for non-essential processing (analytics/marketing cookies and direct marketing).

10. Data Retention

Personal data will be retained only for as long as necessary for the stated purposes and to comply with legal requirements, after which it will be deleted or anonymized. Retention periods for analytics data and mailing lists are determined by system settings and operational needs.

11. International Data Transfers

If data is transferred outside Israel (e.g., through international cloud providers), we ensure appropriate safeguards and binding agreements in accordance with applicable law.

12. Minors

The website is not intended for individuals under the age of 18. If we become aware that data has been collected from a minor without required authorization, we will take steps to delete or anonymize it promptly upon notification.

13. Contact

For privacy-related inquiries or requests: services@epicod.co.il · 055-5612216 · 48 Adnei Paz St., Hadera

14. Policy Updates

We may update this policy from time to time. The latest update date appears at the top of this document. Any material changes will be communicated through reasonable means on the website.